DC Shoes
Reviews and Complaints
Helped me with my order
Couldn't get the payment section
Worst shoes I've owned in years
I bought a pair of DC's remembering from when I was younger and they were some of the best quality skate shoes on the market. Boy have they changed.
I spent $70 on this pair of shoes less than a month ago and they've already got a big hole in them. I'm a stay at home mom, my shoes don't get that much of a workout. In fact I had a pair of globes before these that I wore managing a restaurant and they lasted 2 years before anything like this happened and I was on my feet 8-10 hours a day 6 days a week.
I am so incredibly mad and disappointed. Guess I will be going back to globe and telling every person I know never to bug DC
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Verified ReviewerTERRIBLE return policy
- Customer service
- Return policy
Preferred solution: Full refund
2 Different Sizes in Box
I ordered 2 pairs of DCs from the website bc all the stores in our area no longer carry them. They are the ONLY shoes my teen daughter will wear; she’ll wear the same pair for a year before buying any other brand.
So I decided to try the online route. They came in a timely fashion. I thought my daughter’s old DC shoes were a size 9, and so am I, so both were ordered in 9. When they arrived, they looked fine.
My daughter’s box said 9, but when I looked at them, one was a 10. So i thought they messed up and sent a box of shoes in size 10 instead. She went to get her old ones to make sure of the size and discovered that her old ones WERE 10s, so I thought, “oh, well that’s fine then, that works out, they’ll be good to go. I messed up but they sent the “wrong” ones which turned out to be correct”.
But then when she went to try them on, she noticed one was a little tight. She looked inside & discovered that one was a 10 and the other was a 9. Really? So I still thought, “No problem, I’ll just exchange them”.
Yeah right!!! I called customer service and the first very rude rep told me to send them back (on my dime!) and reorder the right ones, and they would refund my money for the wrong ones. But I knew these were on sale (originally $80 and down to $30) and there was slim chance they would still have them...and I was right! The rep checked while on the phone with me and couldn’t even find the specific ones on the website anymore.
She told me that they were out. Gone. So I got mad and said that it wasn’t right bc when I ordered, they WERE in stock. Plus shoes come in pairs, so the matches to the 2 I got had to be SOMEWHERE.
What kind of idiot working in their warehouse can’t tell the difference between a 9 and a 10?!? Then she began getting rude, speaking over me, and acting like she didn’t even care, told me nothing she could do except refund my money. So I asked to speak to a supervisor, to which she told me that no supervisor was working this day. When I asked for her name, she put me on hold.
I hung up and called back and got a different rep. This one told me the same thing, except that she would gladly allow me to speak to a supervisor! (You know, the one who “wasn’t working”, as I was told by the 1st rep). So I spoke to the supervisor and he told me the same thing, except he offered to email me a shipping label that would allow me to send the shoes back for free as a “courtesy” in his words, like he was doing me a favor.
Why should I have to pay to send back something THEY messed up?!? Then he offered me a 20% off coupon for the next order, as if I’d buy anything from them again. I asked him if he ordered something from Amazon, for example, and it was wrong, would he think it was right to have to pay for the return shipping? He replied that he was not familiar with Amazon’s return policy!!!
Like wth?!? Anyway, I’m sending these dumb *** shoes back, and getting my money back, but now I had to go to Amazon to purchase these shoes for more than twice as much. Yes, I paid $30 for them on DC and now had to pay $80 at Amazon. In my opinion, I think DC should have to pay the $50 difference, since it was completely their fault.
But no such luck.
I am so pissed and disappointed. I wish I could speak to Rob Dyrdek himself and explain exactly what “Ridiculousness” really is!!!!!
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Verified ReviewerOrder failed in the system and I had to re-order
I have placed an order yesterday for Heathrow Men's Shoes. As it appeared later on, the order didn't go through, though I have a screenshot with the order number.
The money have been frozen for that order. I have a screenshot that I could send if necessary. The next day, today on December 28th 2017 at 9:16am I have attempted to chat with a representative of DC Shoes, Rosa, but she didn't help me and only just told me to call the assistance/customer service. I made a call and I was told that the order failed in the system and I could place another order over the phone.
Only after asking for some compensation since it was not my fault that the order didn't go through, she offered me 15% discount, but she couldn't apply it, because I already had 20% discount coupon on hand. I suggested to do free shipping instead of 15% discount that she offered and she said that she would ask for that, but in the end she did nothing.
I'm not satisfied with that level of customer service. I've had 2 amounts frozen on my account and I can't use my money.
Preferred solution: Let the company propose a solution
Shipping and service
- Customer service
Preferred solution: Let the company propose a solution
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Verified Reviewer | Carol Stream, IllinoisTerrible return policy and customer service
Customer service is of no help. I ordered boots that were very small, despite ordering the size that I always wear.
Return policy is a joke, no return postage provided. Had to spend a 1/4 of what the boots cost me to send them back or drop them off at a retail store. Of course there is no retail store in the Chicagoland area, either provide brick and mortar stores to try on/purchase/return products or provide a better return policy.
They should really re-think there eCommerce return strategy as it currently won't be sustainable in comparison to retailers like Amazon. I won't be ordering any more DC product from now on.
- Return policy
- Customer service
Preferred solution: Full refund
False Advertising
- False advertising
- Customer service
- False promotional offer
Preferred solution: Price reduction
Awful Customer Service and Terrible Company
Retarded soles
- Shoes
- Sucktion cups in the soles
Preferred solution: Let the company propose a solution
Horrible!!
Poor construction
I purchased a pair of DC shoes just because i have always enjoyed the style of skate shoes. After wearing them to work (office environment) for 2 weeks, the sole became disconnected from the front of the shoe.
The store wouldn't take them back and told me to contact the company...
I emailed the company 3 times and never got a response, i called and was told that without a receipt they couldn't do anything. Side note...they me be ugly and falling apart, but i dug them out of my closet when i started skateboarding a month ago and they work ok for that...the sole does offer good board feel, but i doubt they will last a few weeks considering they were already falling apart from sitting in a cubical.
- Shoe style
- Customer service
- Quality
Preferred solution: Let the company propose a solution
Construction of the DC shoes
Preferred solution: Let the company propose a solution
Dc Shoes Shoes Review
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I went in DC store at Seawoods grand central mall for purchase a shoe, and I imagine that they provide me a good service but when I went there they don’t give me service if in the store you guy are taking service grade so I’ll give you below zero coz if you give this kind of customer service to a consumer he will not come to your store again. Even your manager told me that now onward don’t come to our store. What kind of people you hire for the job, who talk nonsense with consumers and told consumers to don’t come again.